Help Center

Shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 48 to 72 hours to process it for delivery.


Where do you ship?

We currently ship in the United-States, Canada, European Union, United Kingdom, Iceland, Norway, Albania, Bosnia & Herzegovina, Kosovo, North Macedonia, Montenegro and Serbia.

For shipping outside of these countries, please reach out to our support through our help desk.


How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm your tracking order.

Additionally, you can track the status of your order from Track Order section on the bottom of our website.


Will I pay taxes for international shipping?

Deliveries in United-States and European Union do not have to pay customs taxes.

GroovyPocket is not responsible for any customs fees from a country that is not mentioned above that an order may incur upon its arrival in the destination country.

For more information, please refer to the website of the delivery partner handling your delivery.


What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm your tracking order.

Additionally, you can track the status of your order from Track Order section on the bottom of our website.


Can I change my order?

We can only change orders if the order has not been sent to production yet.

Once your order has been sent to production we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact Us Section.

    Payments

    What payment methods do you accept?

    You can purchase on our website using a debit or credit card.

    We additionally offer support for PayPal, Apple Pay, and Google Pay.

    You can choose these payment methods at checkout.


    W    hich currency will I be charged in?

    We currently only support the following currencies for charging our customers in their local currencies: USD and EUR.

    If your credit or debit card use another currency, then you will be charged in USD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

      Returns

      Do you accept returns?

      We do accept returns with respect to the following conditions:

      • The item must have been sold on our online store
      • The item shouldn't have been used in any way
      • The return or exchange request is made within 24 hours of delivery
      • The return is made within 14 days of the return or exchange request

      To ask for a return, reach out to support through the Contact Us Section.


      How long does it take to process a return?

      Returns are confirmed within 14 days of receiving the package at our warehouse.

      Once your return is accepted, the credit will be issued within 14 days of our services accepting your return.

      Other

      Do you offer a affiliate program?

      We have created a affiliate program to thank our customers for benig with us.

      To join it, you will first need to have create an account on our Affiliates page. After that, you can head to your profile page to get your personalized referral link.

      Anyone who decides to place their first order using your referral link will get enjoy a 10% discount. In return, you will be credited a 10% commission too for helping us spread the word.

      For more information, please join our affiliate program.


      D      o you have physical stores?

      We currently don't have any physical stores under our brand name. However, we do have several distributors in United-States and in European Union.